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Frequently Asked Questions

Here are some questions that we are frequently asked.

How are your orders delivered?

All orders are shipped via RoyalMail and generally take 2-3 days to arrive. Orders over £25.00 are sent out for free.

How much do you charge for delivery?

We currently charge a flat rate of £3.99 for all orders under £25.00, otherwise orders are shipped for free.

What do you pack orders in when you ship them?

All smaller orders are packed and sent out in carbon neutral mailing bags that are made from sugarcane. They look and feel like plastic but they are in fact the most eco-friendly material on the market due to consuming more CO2 during the growing process than is created to manufacture and recycle them. We love these!

For larger, heavier orders we send them out using recycled boxes. We also use padding made from cornstarch where required and all packing tape made from recycled paper and eco-friendly adhesive.

Where can I get help or further information?

The quickest and easiest way to ask us anything is to use our form on our contact page or email

Frequently Asked Questions | PlanetWood